Privacy Policy

Salix Compass (“we,” “us,” or “our”) is an independent Washington-based 501(c)(3) nonprofit.

This policy applies to information associated with salixcompass.org, our public inquiry channels, and related organizational communications. Our current service focus includes paid in-office dispensing readiness assessments for physician and specialty practices, beginning in Washington.

Confidential information exchanged during a contracted engagement may also be subject to the agreement governing that engagement. An agreement does not eliminate rights or obligations established by applicable law.

• Professional contact information: Your name, work email, phone number if provided, organization, and information you include in a professional inquiry.
• Practice information: Information submitted through our readiness-assessment inquiry form, including practice type, specialty, location, dispensing stage, and optional practice-level goals.
• Communications: Messages, responses, and correspondence necessary to handle inquiries, discuss services, or address organizational matters.
• Donation information: Donor contact information, contribution details, preferences, and related records made available to us through our donation service or provided directly by a donor.
• Technical information: Website infrastructure and enabled services may process information such as IP addresses, browser and device details, requested pages, timestamps, referring information, and security or error events.

We use information relevant to our operations to:

• Respond to inquiries and discuss service fit, scope, fees, and next steps.
• Communicate with practices, partners, donors, and other contacts.
• Administer agreed professional engagements and organizational relationships.
• Acknowledge contributions and maintain appropriate donation and financial records.
• Operate, troubleshoot, protect, and evaluate the performance of our website and communication channels.
• Address privacy requests, resolve disputes, and meet applicable legal obligations.

Submitting a readiness inquiry does not enroll anyone in patient services or create a professional engagement. Scope, fees, and engagement terms are agreed separately.

Information may be processed by service providers supporting website hosting, security, form delivery, email, document storage, donation processing, and other organizational functions relevant to the interaction.

Readiness-assessment submissions are transmitted through our message-delivery service to designated Salix Compass inboxes, including jarmstrong@salixcompass.org and hello@salixcompass.org. Inquiry information may remain in those mailboxes and related service-provider systems.

Donations are facilitated through Zeffy. Payment information entered into its donation form is handled through Zeffy and its payment-service providers. Salix Compass may receive donor and transaction information needed to administer contributions.

Review the privacy information and terms presented on our Zeffy donation form (opens an external website in a new tab) before submitting a donation.

We may also disclose information when authorized by you, to professional advisers where appropriate, or when disclosure is permitted or required by applicable law. Additional restrictions may apply to consumer health data.

Cookies, browser storage, scripts, and similar technologies may be used by enabled website services and embedded third-party content. Their behavior depends on the services operating on the page and their configuration.

Where analytics is enabled, it may process technical and interaction information to help evaluate website use. Please do not enter personal or health information into page URLs or query parameters.

You can manage cookies and site storage through your browser settings. Blocking cookies does not necessarily prevent all network requests or technical information processing, and some website functions may be affected.

Embedded content can connect your browser to another provider while you remain on our website. Following an external resource link takes you to a separate website. Those providers have their own terms and privacy practices.

Salix Compass is not currently accepting individual patient navigation cases. Our public inquiry process requests practice and professional contact information, not patient-level records.

Because someone may include health information in a message without being asked, we do not represent that sensitive information can never reach our communication channels.

If you believe you sent patient information accidentally, contact us without resending the information so that we can review the situation and determine appropriate next steps.

Our separate Consumer Health Data Privacy Policy addresses covered consumer health data and related Washington privacy rights.

This website policy is not a HIPAA Notice of Privacy Practices or a certification of HIPAA compliance. Any future work involving patient information requires a separate assessment of the parties’ roles, applicable requirements, agreements, and safeguards.

We retain information for periods appropriate to the purpose for which it was received, the status of the relationship, and applicable legal, financial, contractual, or recordkeeping requirements.

Relevant factors include whether an inquiry is active, whether an engagement has been established, whether a contribution requires financial records, and whether information is needed for a dispute, security matter, or legal obligation.

Deleting information from an active system may not immediately remove copies held in backups or provider-managed systems. Where deletion is required by law, we must also address applicable requirements for those copies and relevant recipients.

Security requires technical and organizational measures, not a website statement alone. No internet transmission or storage system can be guaranteed secure. Please use our public channels only for the information they are intended to receive.

You may contact us to ask about information associated with you, request correction or deletion, or raise a privacy concern. The rights and exceptions that apply depend on the information and applicable law.

Consumer health data requests, including requests to access or delete covered data, withdraw consent, or appeal a denial, are described in our Consumer Health Data Privacy Policy.

We will address requests according to applicable legal requirements and explain any applicable limitation or denial. Some information may need to be retained to meet legal obligations or resolve an ongoing matter.

We will revise this policy when our practices change and update the date above. Where required, we will provide additional notice or obtain consent before beginning a new activity. Publishing an updated policy does not replace consent where consent is required.